Thank you for choosing La Réserve! We dedicate ourselves to ensuring that each batch brings you joy and satisfaction. Due to the perishable nature of our products and our commitment to quality and hygiene, we have outlined the following policy regarding refunds and returns.
At La Réserve, we do not accept returns of any products. Cookies are perishable goods, and returning them compromises the safety, quality, and integrity of our products. We encourage you to review your order carefully before finalizing it to ensure that it meets your needs and expectations.
Each order is made with love and care, aiming to deliver the highest quality and satisfaction. If you encounter any issues with your order, please contact our customer service team at [email protected] within 24 hours of receiving your order. While we cannot offer refunds, we are committed to understanding and addressing your concerns on a case-by-case basis.
If you have any issue with your order, please contact us immediately at [email protected]. Our team will assess the situation and, at our discretion, may offer a replacement. We will always strive to ensure customer satisfaction within the constraints of our policies.
Your feedback and satisfaction are important to us. If you have any questions or concerns about your order, or our refund and returns policy, please reach out to our customer service team at [email protected]. We are here to help!
La Réserve reserves the right to update or modify this policy at any time without prior notice. Please review it periodically to stay informed of any changes.
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